Creating an efficient and equitable decision-making tool for the Crans-Montana police

Our customer approached us with a problem: how can we effectively and equitably manage parking penalties in a tourist resort and village? How can we universally and proportionately respect the public good without negative discrimination? Simple!

Be got their managers and commanding officer together with members of a local police force to create a decision-support tool in the form of a map.

This easy-to-use map makes it easier for police officers and wardens to make decisions, helping them decide when it would be suitable to issue a fine or to opt for information and prevention measures.

This tool also enables law enforcement officers to explain their decisions to the public.

To create this tool, we organised and led four half-days of interactive training – a total of 16 hours of theoretical input, reflections, ideas sharing and hands-on experimentation with employees. We also spent a day with the commanding officer, visiting surrounding towns to learn about their own specific issues.